These terms apply when you book an appointment, buy a gift voucher, or use the Creative Square website. By using our services, you agree to these terms.
Our Services
Creative Square provides premium hair styling, colouring, treatments, and related salon services at our Fortitude Valley studio.
All services are subject to availability. We reserve the right to decline a service if we believe it would not be in the best interest of your hair health.
Bookings
You can book an appointment through our website, by phone, or by messaging us directly.
When you book, we will confirm your appointment time, the service requested, and the estimated duration. Please arrive on time so we can give you the full service.
We may ask for your name, phone number, and email address when you book. This information is used to manage your appointment and send you reminders. See our Privacy Policy for more details.
Cancellations and Rescheduling
We understand plans change. We ask that you give us at least 24 hours notice if you need to cancel or reschedule your appointment.
This allows us to offer your time slot to another client.
Repeated cancellations with less than 24 hours notice, or repeated no-shows, may result in a cancellation fee or a requirement to pay a deposit for future bookings.
Late Arrivals
If you arrive late, we will do our best to still provide your service. However, your appointment may need to be shortened to avoid delays for the next client.
If you are more than 15 minutes late, we may need to reschedule your appointment. The full service fee may still apply if we have held your time slot.
Pricing and Payment
Prices for our services are available on request or listed on our website and booking platform. All prices are in Australian dollars and include GST where applicable.
We accept cash, card, and common digital payment methods. Payment is due at the end of your appointment unless otherwise arranged.
Prices may change from time to time. We will always confirm the current price before starting your service.
Refunds and Complaints
We want you to love your hair. If you are not happy with your service, please let us know as soon as possible.
Contact us within 7 days of your appointment and we will work with you to put it right. This may include a complimentary correction service at our discretion.
Refunds are assessed on a case-by-case basis. We are unable to offer refunds if:
- You changed your mind about the style after the service was completed as requested
- You did not follow the aftercare advice we provided
- More than 7 days have passed since the service
Your rights under the Australian Consumer Law are not affected by these terms.
Allergies and Sensitivities
Please tell us about any allergies, skin sensitivities, or scalp conditions before your appointment. This helps us choose the right products for you.
We may recommend a patch test before certain colour treatments. If we recommend a patch test, the colour service cannot proceed without it.
Gift Vouchers
Gift vouchers are available for purchase. The following conditions apply:
- Gift vouchers are valid for 3 years from the date of purchase, as required by Australian Consumer Law
- Gift vouchers can be used for any salon service, subject to availability
- Gift vouchers cannot be exchanged for cash
- Lost or stolen vouchers cannot be replaced
- If your service costs less than the voucher value, the remaining balance stays on the voucher for future use
Liability
We take great care with every service. However, Creative Square's liability is limited to the value of the service provided.
We are not liable for:
- Reactions to products where you did not disclose known allergies or did not complete a recommended patch test
- Results that differ from expectations if the desired outcome was not achievable with your hair type or condition (we will always advise you before proceeding)
- Damage to personal belongings left unattended in the salon
Nothing in these terms limits your rights under the Australian Consumer Law.
Photos and Content
All photos, text, logos, and design on the Creative Square website are owned by Creative Square or used with permission.
You may not copy, reproduce, or use our content without written permission.
We may occasionally photograph hair work for our portfolio or social media. We will always ask your permission first. You can say no at any time.
Website Use
Our website is provided for information and booking purposes. We make reasonable efforts to keep the information accurate and up to date, but we do not guarantee that all content is complete or error-free.
We are not responsible for any issues caused by accessing external websites linked from our site.
Changes to These Terms
We may update these Terms and Conditions from time to time. When we do, we will update the "Last updated" date at the top of this page.
Continued use of our services after changes are published means you accept the updated terms.
Governing Law
These terms are governed by the laws of Queensland, Australia. Any dispute will be subject to the jurisdiction of the courts of Queensland.
Contact Us
If you have questions about these terms, please contact us:
- Email: creativesquareau@gmail.com
- Phone: 0450 598 744
- Address: Unit 55/22 Barry Parade, Fortitude Valley QLD 4006