Creative Square values your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe. We follow the Australian Privacy Act 1988 and the Australian Privacy Principles.
Who We Are
Creative Square is a premium hair salon in Fortitude Valley, Brisbane. Our salon is located at Unit 55/22 Barry Parade, Fortitude Valley QLD 4006.
ABN: [ABN]
What Information We Collect
We collect personal information when you book an appointment, visit our website, or contact us. This may include:
- Your name
- Email address
- Phone number
- Appointment details and service history
- Any notes you share about your hair care needs or preferences
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages visited, and the time you spend on our site.
How We Use Your Information
We use your information to:
- Book and manage your appointments
- Send you appointment reminders and confirmations
- Respond to your enquiries
- Keep records of your service history so we can provide consistent care
- Improve our website and services
- Send you marketing updates (only with your consent)
We will never sell your personal information to third parties.
Third-Party Services
We use trusted third-party services to run our business. These services may process some of your personal information on our behalf:
Booking and Client Management
We use a client management system to handle bookings, reminders, and communications. Your name, phone number, and email are stored securely within this system.
Google Maps
Our website may display a Google Map showing our salon location. Google may collect data when you interact with the map. You can read Google's Privacy Policy for details.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as your IP address, browser type, and pages visited. This data is anonymous and helps us improve our site. You can read Google's Privacy Policy or opt out using the Google Analytics Opt-out Browser Add-on.
Cookies
Our website uses cookies. Cookies are small text files stored on your device when you visit a website.
We use cookies to:
- Keep our website running properly
- Understand how visitors use our site (through Google Analytics)
- Remember your preferences
You can control cookies through your browser settings. Turning off cookies may affect how our website works for you.
Australia does not require a cookie consent banner. However, we want you to know that cookies are used and that you have control over them.
How We Store and Protect Your Data
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your data is stored in secure, encrypted systems.
We keep your personal information only for as long as we need it. In general:
- Booking and service records are kept for up to 3 years after your last visit
- Marketing contact details are kept until you unsubscribe
- Website analytics data is retained according to Google Analytics default settings (14 months)
When we no longer need your information, we delete or de-identify it.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any information that is wrong or out of date
- Request deletion of your personal information (where we are not required to keep it by law)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details below. We will respond within 30 days.
Marketing Communications
We may send you marketing messages by email or SMS about our services, promotions, and salon news. We will only do this with your consent.
Every marketing message includes an unsubscribe option. You can opt out at any time and we will stop sending marketing communications promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to check this page occasionally.
Contact Us
If you have any questions about this Privacy Policy, or want to make a request about your personal information, please contact us:
- Email: creativesquareau@gmail.com
- Phone: 0450 598 744
- Address: Unit 55/22 Barry Parade, Fortitude Valley QLD 4006
Privacy Complaints
If you believe we have not handled your personal information properly, please contact us first. We will do our best to resolve your concern.
If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC).